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Can I get a refund if I don't like it after I unbox it online?
Our online blind boxes are unique in that they offer a digital unveiling experience, allowing customers to see the content immediately upon purchase. This means that once the box is opened, it is considered consumed, similar to a digital product, and we are unable to accept returns to maintain fairness for all customers. Appreciate your understanding.
Product Inquiry
What is a blind box?
Blind Box refers to the type of packaging that keeps the collectible toy as a mystery until it is opened. Blind boxes typically come in series that shows a collection; some figurines are rarer to find than others, these are referred to as “secret”, “hidden” or “chase” figures
Can I buy a specific figurine directly from the blind box series?
Yes, you can. thepopmart.net is a market where sell blind boxes and specific toys.
Can I definitely get the secret edition?
No, there is a certain chance to get a secret edition (varies by different series) except the series marked as secret edition included.
Order Inquiry
Can I change my address after placing an order?
Once the package has been dispatched, we do not accept any change of shipping address. You can check the logistics status of your order or contact customer service.
I placed an order and wanted to cancel it because I didn't want it anymore.
An order could only be cancelled before it is shipped. Once the parcel is shipped out, the order is irreversible and cannot be cancelled. Please contact our customer service for further help.
When will my order arrive?
You will receive a tracking email once your parcel is been shipped. There are tracking number and tracking web in the email.